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May 14, 2020 Update: Good news was announced for Ontario pets & their families. The provincial government plans to remove the directive that has allowed veterinarians to provide Urgent Care Only.
This means that starting on Tuesday, May 19th, we are again permitted to see & treat patients for reasons other than for emergencies & public health maintenance. It does not mean, however, that we will be back to business as usual. Please read the following so that you know what to expect during the next stage at AAH. As per our veterinary governing body (C.V.O.), "The province remains in a public health emergency and veterinarians, as public health practitioners, are advised to continue to engage in public health measures which decrease the potential for exposure to COVID-19." Public Health Officials advise, "As veterinary practices contemplate expanding the range of services offered, they are reminded that social distancing measures are still in effect. Effective implementation of such measures will be essential to ensuring that employees feel comfortable working in the practice as it expands its service offerings. Practice owners and managers are encouraged to work with their staff to implement protocols to protect the health and safety of both employees and clients." So, as of next Tuesday, our team will be able to start the process of addressing the backlog of patients who have had appointments, lab tests, surgery, rehab & dentistry postponed for the past 2 months. Our DVMs, RVTs, Vet Assistants & Receptionists have worked diligently to deliver care to our patients & guidance to our clients during this VERY challenging & difficult time both in person & via Telemedicine. With your help & cooperation we have all remained healthy and able to be here for pets in need of urgent medical, dental & surgical treatments. We once again ask for your understanding & patience as we continue to employ physical distancing & infection control measures for the safety of our team members & clients. We are doing our best but because of these changes, our best is definitely slower than before. The support, kindness & encouragement shown to us over the last 2 months by so many of our clients has been appreciated more than you will ever know! We are sometimes smiling behind our masks because of you & your amazing pets! Thank you & please stay safe! |
The wellbeing of our patients, clients and animal health care team members is top of mind for the AAH in this time of uncertainty regarding the potential spread of COVID-19 Corona Virus.
We want to be able to continue providing care for our patients!
In accordance with current recommendations from the College of Veterinarians of Ontario & Public Health Ontario, our animal health care team reports the following changes to our protocols:
1. IMPORTANT - If you are sick, self-isolating or are in quarantine due to known virus exposure,
please DO NOT COME TO THE ANIMAL HOSPITAL.
Call to discuss how we can utilize TELEMEDICINE to provide care for your pet or arrange for their care keeping you & our team as safe as possible.
2. Medication, Supply & Food orders MUST be made over the phone and paid for in advance. Call us when you arrive and we will put your order on a table outside the front door for you to pick up directly.
3. Appointments can be made for pets, keeping in mind that we are limiting the number of appointments booked at any one time.
Pets must be on a leash or in a carrier (no exceptions to this rule will be made).
We will talk with pet owners over the phone while they stay outside in their cars and bring the pets into the hospital for care (separate from their owners).
** In the case of a patient that cannot be safely handled without their owner's assistance, an advance discussion with the veterinarian will be required to determine the best course of action.
4. Walk-ins cannot be accommodated at this time.
Call before coming to the hospital with your pet for care.
As always, we hope for the continued health of our patients & their people!
Sincerely,
The Ajax Animal Hospital Management & Health Care Team
Where can you find more information? Click on these links!
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The Ajax Animal Hospital has been proudly caring for the pets in our community for over 48 years.
Our team of 7 dedicated and experienced veterinarians will provide life-long individualized wellness care
including surgery and dentistry. We are also well-prepared to help your pet in case of illness/injury.
We are an independently owned & operated small veterinary business located in south Ajax
serving pets from Ajax, Pickering, Whitby, Oshawa and the surrounding area.
Please call 905-683-6430 and let us know how our Ajax Vets can help you & your pet.
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Check back here often to see what the AAH team has been up to!
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